When the Stakes Are High, the Conversation Matters.
Some conversations happen under pressure. Others happen in the middle of a crisis.
Our de-escalation and crisis negotiation training helps professionals navigate high-stakes situations with greater clarity, composure, and intention. From verbal de-escalation to ransomware response and conversations involving ideological or religious extremism, we bring negotiation strategy to situations where communication can directly affect what happens next.
De-escalation for Complex Situations
Our training is practical, scenario-based, and tailored to the situations participants may actually encounter.
Verbal De-Escalation
Learn how to listen without judgment, reframe emotionally charged language, reduce tension, and communicate clearly when a situation is escalating.
Ransomware Attacks
Prepare incident response teams and decision-makers to navigate threat-actor communication, organizational pressures, competing interests, and difficult decisions during a ransomware event.
Negotiating with
Religious Extremism
Develop a deeper understanding of the cultural, psychological, ideological, and symbolic factors that can shape high-stakes negotiations, while maintaining clear ethical and safety boundaries.
Who It’s For
- Incident Response Teams
- Government & Military
- Attorneys
- Organizational Leaders
- Security & Risk Professionals
Questions are Kind of Our Thing
De-escalation training develops the communication and negotiation skills needed to reduce tension, gather information, and make thoughtful decisions when emotions or stakes are high.
Yes. Training can address complex crisis situations including verbal de-escalation, ransomware incidents, and negotiations involving ideological or religious extremism.
Yes. Scenarios and exercises can be designed around the situations, risks, and conversations your team is most likely to encounter.
Difficult Situation Ahead?
You don't have to wait until you're in the middle of it to figure out what to say.